Refund Policy

1. Overview

HireStack offers one-time digital access purchases. This Refund Policy explains how refunds are handled for all paid plans (Entry, Growth, and Hire). Please read this policy carefully before making a purchase.

2. Digital Access Purchases

All paid HireStack plans are one-time purchases that provide 30 days of access and an allocation of AI processing credits. Upon successful payment:

• Your credits and plan features are activated immediately.
• No automatic renewal or recurring charges are created.
• At the end of the 30-day period, your account reverts to the Free plan with 3 daily credits.
• A new 30-day period requires a separate manual purchase.

3. Refund Eligibility

Due to the immediate allocation of digital access and AI processing credits upon purchase, all sales are generally considered final. We do not offer partial refunds for unused days or unused credits within an active access period.

However, refunds may be granted at our discretion in the following circumstances:

• Duplicate or incorrect charges: If you were charged more than once for the same purchase due to a technical error.
• Severe service disruption: If a significant platform outage prevented you from using the service for a prolonged period during your access window.
• Technical failure: If a system error prevented your credits or plan features from being activated after a successful payment.

4. How to Request a Refund

To request a refund review, please contact us at support@hirestack.site with the subject line [REFUND REQUEST]. Include the following information:

• Your account email address
• The date of purchase
• The plan purchased
• A description of the issue

We aim to review refund requests within 48 hours. If approved, refunds are processed through the payment processor used at checkout and may take additional time to appear on your account depending on your payment provider and financial institution.

5. Abuse and Fraud Prevention

We reserve the right to deny refund requests if we detect patterns of abuse, such as repeated purchases and refund requests intended to obtain free service access, or if a significant portion of the plan's credits have already been consumed.

6. Payment Processing

Payments are processed through the secure payment services made available at checkout. Payment processors handle payment collection, tax calculations, invoicing, and refund processing. When a refund is approved, it is processed through the payment system. HireStack does not have direct access to your payment card details.

7. Statutory Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any mandatory consumer rights you may have under the laws of your jurisdiction. If you are located in a jurisdiction that provides additional consumer protections or cooling-off periods for digital purchases, those rights apply to the extent required by law.

8. Contact

For refund inquiries or questions about this policy, contact us at support@hirestack.site.